Privacy Policy

Last updated: 21/8/2023

This Privacy Policy describes how Montalto Vineyard & Olive Grove ("we," "us," or "our") collects, uses, discloses, and protects the personal information of individuals who interact with our email newsletter, wine club subscription/membership program, reservations for experiences/dining, and ecommerce store (collectively referred to as the "Services"). By using our Services, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect:

1.1 Personal Information: We may collect personal information, such as your name, email address, postal address, phone number, and payment details when you interact with our Services. This information is collected directly from you when you sign up for our email newsletter, wine club subscription, make a reservation, purchase from our ecommerce store, or provide it voluntarily through other interactions.

1.2 Usage and Technical Information: We may automatically collect certain information when you access and use our Services. This information may include your IP address, browser type, operating system, device information, and other usage details. We use cookies and similar technologies to collect this information.

2. Use of Personal Information:

2.1 Providing and Improving our Services: We use the personal information collected to deliver our email newsletter, process wine club subscriptions, manage reservations for experiences/dining, fulfill orders from our ecommerce store, and provide customer support. We may also use this information to improve our Services, personalise your experience, and communicate with you about our products, promotions, and events.

2.2 Marketing Communications: With your consent, we may send you marketing communications via email or other channels. You can opt-out of receiving these communications at any time by following the instructions provided in the communication or by contacting us directly.

3. Disclosure of Personal Information:

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our Services, such as payment processors, reservation management platforms, shipping providers, and marketing platforms. These service providers are only authorised to use your information as necessary to perform services on our behalf.

3.2 Legal Compliance and Protection: We may disclose personal information if required by law, regulation, or legal process, or if we have a good faith belief that such disclosure is necessary to protect our rights, prevent fraud, or respond to a government request.

4. Data Retention:

4.1 Personal Information: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4.2 Payment Information: Depending on your interaction with us, you may be asked to provide credit/debit card information to be stored on file. In such an instance the credit/debit card information is stored as an encrypted token within our payment processing software. Once tokenised, your specific card details are no longer accessible by Montalto employees or other third-party software providers.

5. Data Security:

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information

6. Your Rights:

You have the right to access, update, correct, and delete your personal information. If you would like to exercise any of these rights or have any questions or concerns about our use of your personal information, please contact us using the contact details provided below.

7. Children's Privacy:

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information promptly.

8. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updates on our website and, if necessary, seek your consent for material changes.

9. Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Phone: (03) 5989 8412
Email: hello@montalto.com.au

Please note that this Privacy Policy applies solely to the information collected through our Services and does not apply to third-party websites or services that may be linked from our website. We encourage you to review the privacy policies of those third parties before providing any personal information.